Transport Reliance is officially owned and operated.

Online Payment Policy:

Any person paying online should use their own personal credit or debit cards. If not, then the service may not be awarded.

Privacy Policy:

One of the basics of our company’s existence is to provide our customers with a hassle free and smooth booking process that is entirely digitalized. Our platform stores information about individuals booking through us where we collect information’s like name, email address, mobile number to confirm that they receive the right product they order. Furthermore, for car rental bookings we also ask our customers to provide us with their documents for registration of the car rental process with RTA and providers portal. Our platform does accept online payment through credit/debit cards which why is it should be clear that Transport Reliance does not store any of its customers’ payment data rather a full payment is taken by the payment gateway company and the corresponding bank.

Weekend Booking Policy

Kindly call our service center before booking a car on the weekends for one day.

Bookings for more than one day on the weekends can be booked without prior notice.

Car Rental

General:

• This online booking facility (whether the reservation is confirmed or not) does not constitute a contract for the supply of vehicle rental services. A contract will be entered at the time of rental delivery or pickup and will be governed by the law. In the event Transport Reliance is unable, or at its discretion declines to provide rental services, a full refund of the prepaid amount will be made. Once a client enters a contract with the car rental company, they accept to enter the terms and policies of that car rental company as Transport Reliance will not have any sort of liability towards the customer.
• Any terms and conditions entered at the time of pickup/delivery surpass the terms and conditions of Transport Reliance if contradict.
• A car rental period is 24 hours based on the moment a customer enters the rental agreement

Insurance:

All cars listed on this website are provided with comprehensive insurance for the renters and its authorized drivers in accordance with automobile liability insurance policy.

Additional Driver:

A renter can appoint an additional driver at the time of pick up/delivery. Please note that an additional charge may be applicable at the time of adding additional drivers. Please contact me for details.

Late Return:

The renter is liable to return the car at the promised date and time of return. The collection of the car can be arranged based on the type of booking. Late return of the car can occur with an additional charge.

Kilometer Limit:

All cars should not exceed 250 KMS a day, 1500 KMS a week and 4000 KMS a month. An additional charge can be applied if the renter exceeds the limited kilometers.

Accidents:

In the event of an accident or any other damage to the car, the police must be called before the vehicle is moved. The police report and a repair slip are essential to be obtained. If a renter fails to collect the report from the police, then the repairing cost of the car may be applicable upon them based on the agreement entered at the time of pick or delivery.

Vehicle Colors:

The colors of the vehicles that are mentioned on the website do not guarantee the color of the color at the time of delivery. Transport Reliance does not guarantee the exact color of the car booked. However, we will keep the preferences under consideration subject to availability.